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Customer Services

Please read these terms and conditions carefully as they cover all orders that you make with Robineau Delivered (‘Robineau’ ‘Robineau Collect’, ‘Robineau Patisserie’, ‘we’, ‘us’, or ‘our’).

1. Your Account

1.1 By placing an order with Robineau Delivered and/or Robineau Collect, you confirm you are over 18 years old and have read and agreed to these terms and conditions and any disclaimers. You also confirm you are the holder of a valid credit or debit card with which you are authorised to make payments.

1.2 You will be responsible for all orders placed that we receive from your account.

1.3 You agree that all your details are complete and correct such as your name, contact number, email address and delivery instructions.

1.4 Your account with Robineau Delivered and/or Robineau Collect is not a credit account and payment will be required when your order is processed.

2. Your Order

2.1 All orders are subject to availability. Our products are subject to ingredient availability and you will be informed if any goods cannot be produced and in that event, we will offer you an alternative.

Robineau Delivered Service

2.2 Any orders placed for delivery through the Robineau Delivered App may be amended or cancelled by the customer at no charge by telephoning our office on 01325 489129, provided that this is done before the cut-off time stated for your particular delivery day, depending on your postcode.

Orders due Cut-off
Thursday Tuesday before at 5pm
Friday Wednesday before at 5pm
Saturday Thursday before at 5pm

2.3 Any orders that have not been cancelled by this cut-off time are binding, and will be delivered by Robineau

2.4 Each order you make for delivery is subject to a minimum delivery charge of £2.99 except for orders over £75 where delivery is free. See 2.5.

2.5 If you are not going to be available to accept your order and you leave instructions for us to leave it in a safe place or with a neighbour, the delivery charge will be £6.99 or £4.00 for orders over £75. This is to cover the cost of the wool cool box your order will be contained in. Our boxes are made from sturdy cardboard and contain insulating fleece liners along with an ice pack to keep your delivery as fresh as possible. Our boxes are sustainable, recyclable and reusable. Therefore we would like to encourage you to keep the box and give it back to us on your second delivery. You will then receive a voucher to redeem the cost of the second box which you can use on your next order.

2.6 Where you are not going to be at home to accept your delivery, you agree to leave suitable delivery instructions of a safe place or neighbour to leave your goods. Once your delivery instructions have been followed and completed by us, you will accept that you are in possession of the delivered goods. We will not accept any liability for damage to, or theft of your goods.

2.7 You agree to inspect your goods as quickly as possible after delivery and notify us promptly of any errors.

2.8 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery. We will of course refund any monies paid for any items not delivered.

Robineau Collect Services

2.9 Any orders placed for collection may be amended or cancelled by the customer at no charge by telephoning our office on 01325 489129 or emailing us at info@robineau.co.uk at least 48 hours before your order is due for collection. Please note for amendments to Tuesday collections, you must notify us by 5pm the Friday before.

2.10 Your order will be ready for collection from our shop from 9:30am on the day you selected when placing your order. Our shop is open until 5pm Tuesdays to Fridays and until 5:30pm on Saturdays. Our shop location is 27 West Auckland Road, Darlington DL3 9EL.

3. Customer Service

3.1 In the unlikely event you are dissatisfied with the quality of any products or the service provided by Robineau, please either telephone our team on 01325 489129 or email info@robineau.co.uk.

3.2 See information on changing or cancelling your order in section 2 above.

4. Disclaimers

4.1. If you or any of the people you are ordering for have any concerns about food allergies or other dietary preferences, please telephone us on 01325 489129 before placing your order.

4.2. Whilst every effort is made to ensure prices and descriptions shown on our App are accurate, it is unfortunately possible that occasionally some of the goods listed may be incorrectly priced. In this instance, we are under no obligation to provide the goods to you at the incorrect (lower) price. We will of course contact you should this realisation occur.

4.3. Prices are liable to change at any time, but changes will not affect orders already placed.

4.4. Every effort is made to keep the App running smoothly. However, Robineau Patisserie takes no responsibility for the App being temporarily unavailable due to technical issues beyond our control.

5. Terms of Use

You are permitted to use the App and print and download extracts for your own personal non- commercial use with the understanding that:

5.1 You must not misuse the App. You will not commit or encourage any criminal offense, transmit or distribute any kind of virus or other malicious or harmful material.

5.2 Unless otherwise stated, the copyright and other intellectual property rights of the App (including without limitation photographs and graphical images) are owned by us. These works are protected by copyright laws and all rights are reserved.

5.3 The content of this App is for your general personal use only.

5.4 You are not allowed to use any of the materials on the App or the App itself for commercial purposes without first obtaining our express permission.

5.5 The App may not be used or reproduced or stored in any other Website or App or included in any public or private electronic retrieval system or service, without our prior written permission.

5.6 We reserve the right to issue legal proceedings against any persons who copy any text, photographs, images, graphics, logos, trademarks or any part of this App.

We reserve the right to review and amend these terms and conditions from time to time.

This App and its content is copyright of Robineau Patisserie 2019. All rights reserved.

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